MPN always endeavours to provide the best service. However, on rare occasions there may be times where a customer may not be completely satisfied.
To ensure the business can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards MPN aims to achieve.
How to make a complaint
If you do wish to get in touch with us regarding a complaint, then it’s totally up to you how you do it. We make provision to capture complaints no matter how they might arrive. Below is further information regarding how to get in touch should you wish to make a complaint.
IN PERSON
Maesteg Showroom
136-137 Commercial Street
Maesteg
Mid Glamorgan
CF34 9PX
IN WRITING
Complaints Manager
MPN Windows, Doors & Conservatories
136-137 Commercial Street
Maesteg
Mid Glamorgan
CF34 9PX
BY TELEPHONE
Tel: 0800 158 8800
9am to 5.00pm weekdays.
Complaints can also be submitted using our online form below – click to view.
Our complaints proedures
On receipt of your complaint MPN aims to respond within 5 days.
MPN will arrange a convenient date to come and view and/or remedy the situation within 28 days.
In the unlikely event MPN is unable to resolve your complaint having exhausted our complaints procedure, it may be necessary to use another complaint service. Where MPN cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.
MPN has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement. If you choose to you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution. You will need to contact Which? Trusted Traders on 02922 670 040 who can explain if you are eligible to use their Alternative Dispute Resolution.
You can make a complaint using this form
Simply complete the form below. Please ensure you supply all the details of your complaint so we can take action as soon as possible.
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