Why use Which? Trusted Traders?
As a brand Which? have been extensively testing products and services for over half a century, now they are doing it for local traders. Just like the Which? Best Buy award, the Which? Trusted Trader badge highlights the best local traders near you.
How we assess our traders
Which? Trusted Traders is an endorsement scheme that puts consumers in touch with local reputable tradesmen. To become a Which? Trusted Trader, traders are put through an assessment process looking into various aspects of the business practices. Not just anyone can become a Which? trusted Trader.
The assessment process involves:
Credit Check - To establish the financial
stability of the business
References - Random customer checks are
completed by a member of the Which? Trusted Trader team
Business Procedures - Business practices such
as customer complaints procedures and record keeping are
Interview and Assessment - Each trader is
interviewed in person on a one to one basis by a member of
the Which? Trusted trader team
Code of Conduct - All traders must agree to
abide by our terms and conditions as well as the code of
Endorsed Trader - When the trader has
satisfied the above the trader is endorsed as a Which?
Who makes the grade?
Not everybody can join the scheme. The rigorous testing procedure means only 1 in 4 applicants are endorsed. Only traders who demonstrate they meet the high standards of the scheme are credited with Which? trusted Trader status.
If things go wrong
Where we cannot resolve any customer complaints using our internal complaints procedure, as a Which? Trusted Trader we are able to use Ombudsman Services Ltd for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact Which? Trusted Trader in the first instance on 0117 981 2929.
At our family firm we don't employ commission based salesmen so there is no hard sell, that's why we have just been awarded the best installer in Wales. Simply fill in your details below and we'll get back to you within 24 hours to confirm your appointment.